Discovery focuses on determining “What’s So” with each team member in relationship to themselves, to others, to their team and the company, and “What’s So” with the team as a team. Discovery is a key step, deserving thoroughness and keen insight, since it sets the context for the rest of the steps within the ERM Process.
In depth interviews of the team members: The only way to really understand where someone is in relationship to themselves, to others, to their team and the company is to talk to them in the context of confidentiality and trust. Because we have the ability to have a confidential relationship, one-on-one interviews provide a rich source of data many times unavailable to the executives and the team.
360 Reviews: 360-degree reviews gather performance information from members of the company who are involved with each manager. A 360-degree review includes top management, peers, and team members. This data is used to customize the ERM Process and, ultimately, to create customized coaching plans for each leader.
A Team Assessment: Doing a team assessment provides the team information on how the team is performing in a variety of critical team dimensions such as:
- How well the team relates to one another
- The level of trust between team members
- How well the team is aligned and committed to their vision
- How the team deals with decision making on critical issues
- How the team handles accountability issues
- How well the team resolves conflicts and breakdowns
- How they rate themselves in terms of achieving results