The ERM process focuses on mastering effective conversational dynamics that will accelerate decision-making and value creation for yourself, your team and your organization.
There are two types of conversations that occur in business today -- reactive conversations and collaborative conversations. Reactive conversations are driven by resistance and fear and are very wasteful in that they prevent real issues from being discussed. Collaborative conversations help build trusting relationships, and are able to effectively deal with real issues, thus accelerating results. Reactive conversations are inauthentic and closed while collaborative conversations are open and authentic.
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When a team’s predominant mode of conversation is inauthentic and/or closed we find there is a high degree of resistance, waste and fear. We see these types of conversations as reactive producing interpersonal conflict and highly dysfunctional teamwork. Business publications, studies, and our experience suggest that companies who stay in this mode have higher than average turnover and lower than average business results.
When a team’s predominant mode of conversation is open and/or authentic, the team tends to produce a high degree of relationship and trust resulting in higher levels of creativity and innovation. We see these types of conversation as collaborative producing interpersonal clarity and highly functional, high-performance teams. The same business publications and studies, as well as our experience, suggest that companies who stay in this mode have lower than average turnover and higher than average business results.
Our ERM Process is designed to help people create the right conversation by developing competency in four areas. Click to learn more about how ERM can improve your competency in each area.